The Company’s policy is to handle complaints by holders of Winsec Notes (“Winsec Noteholders”) promptly and fairly. Winsec Noteholders who have a complaint concerning a decision by the Company in relation to their Winsec Notes, may lodge a complaint with the Company in person, by telephone or in writing to the Company’s registered office at: 43 Reid Street, Wangaratta, Victoria.
We will acknowledge receipt of your complaint within 1 business day and advise you of our decision on your complaint within 30 business days. If you feel we have not satisfactorily resolved your complaint, you may refer your complaint to an independent and external complaints handling body called the Australian Financial Complaints Authority (AFCA).
Details of how to access this service are available at the Company’s registered office or contact AFCA direct at: